Toimituskäytäntö
Shipping Policy
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Disclaimer:
- "The Chopstick Company" is referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer.
- "Goods" refers to the items offered for sale on the Service.
- "Orders" means a request by You to purchase Goods from Us.
- "Service" refers to the Website.
- "Website" refers to The Chopstick Company Online Store, accessible from https://chopstickcompany.com
- "You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
The following terms and conditions constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing times
All Orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or Japanese holidays. If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email.
Shipping rates & delivery estimates
Shipping charges for Your Orders will be calculated and displayed at checkout.
Japan Post or Yamato (purchaser will not be able to select)
Shipment cost:
850 yen regardless of shipping region. Free shipping for orders over 8,800 yen (inc tax).
1-3 business days.
Delivery delays can occasionally occur.
International Shipping Policy
Shipment processing times
All Orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or Japanese holidays. If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email.
Shipping rates & delivery estimates
Shipping charges for Your Orders will be calculated and displayed at checkout.
Shipping method / estimated delivery time / cost:
| Countries/Regions | Method | Weight | Estimated delivery time | Shipping fee |
| USA/Canada | Yamato UPS Standard Intl Shipping | until 2kg | 4-7 days | 3,700 JPY |
| UK/Germany/France | EMS | 500g | 2-3 days | 3,150 JPY |
| UK/Germany/France | EMS | 700g | 2-3 days | 3,650 JPY |
| UK/Germany/France | EMS | 900g | 2-3 days | 4,150 JPY |
| UK/Germany/France | Yamato UPS Standard Intl Shipping | 1-2kg | 4-7 days | 4,300 JPY |
| Europe (ex:UK,Germany,France) | Japan Post International Air Small Packet | 500g | 4-8 days | 1.270 JPY |
| Europe (ex:UK,Germany,France) | Japan Post International Air Small Packet | 1000g | 4-8 days | 1.870 JPY |
| Europe (ex:UK,Germany,France) | Japan Post International Air Small Packet | 2000g | 4-8 days | 3,070 JPY |
| India | EMS | 500g | 3 days | 1.900 JPY |
| India | EMS | 700g | 3 days | 2.400 JPY |
| India | EMS | 1000g | 3 days | 3,150 JPY |
| Asia (ex:India) | Japan Post International Air Small Packet | 500g | 3-9 days | 1,050 JPY |
| Asia (ex:India) | Japan Post International Air Small Packet | 1000g | 3-9 days | 1,500 JPY |
| Asia (ex:India) | Japan Post International Air Small Packet | 2000g | 3-9 days | 2,400 JPY |
| Australia/New Zealand | Japan Post International Air Small Packet | 500g | 4-9 days | 1.270 JPY |
| Australia/New Zealand | Japan Post International Air Small Packet | 1000g | 4-9 days | 1.870 JPY |
| Australia/New Zealand | Japan Post International Air Small Packet | 2000g | 4-9 days | 3,070 JPY |
| Middle East/Central America | Japan Post International Air Small Packet | 500g | 4-9 days | 1.270 JPY |
| Middle East/Central America | Japan Post International Air Small Packet | 1000g | 4-9 days | 1.870 JPY |
| Middle East/Central America | Japan Post International Air Small Packet | 2000g | 4-9 days | 3,070 JPY |
| South America/Africa | Japan Post International Air Small Packet | 500g | 6-8 days | 1,540 JPY |
| South America/Africa | Japan Post International Air Small Packet | 1000g | 6-8 days | 2,440 JPY |
| South America/Africa | Japan Post International Air Small Packet | 2000g | 6-8 days | 4,240 JPY |
Please check the courier website using your tracking number for specific details on the latest situation of your order.
Please be aware that delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
The Chopstick Company is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)
Damages
The Chopstick Company is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Contact Us
If you have any questions about this Shipping Policy, please contact us at:
info@chopstickcompany.com
Our Shipping Policy was last updated on May 1st, 2023.